Why Hiring The Right Las Vegas Property Management Company Matters

I recently sold a home in the Northwest part of Las Vegas for a former real estate investor. He purchased the home years ago with the intentions of living in the home but plans changed. He ended up meeting someone, they got married and they bought a house. So instead of selling his Las Vegas home, he decided to become a landlord. Unfortunately, he did not choose a reputable Las Vegas Property Management Company and decided he doesn’t want to be a landlord anymore after years of issues.

I won’t name the property management company but they managed the property for several years and after hearing about the issues he had with them and seeing the current condition of the property, it was obvious the property was mismanaged during the entire time he had it rented out with this particular property management company. Before I could even list the home on the market for sale, my client had to replace the entire carpet upstairs as it was saturated in pet urine which was beyond obvious by the stench in the house. He also had to remove drywall in the downstairs hall closet as it was stained with pet urine and had a tremendous stench of urine. This should have been handled by the property management company once the tenant vacated the property but they never documented the obvious pet urine stains and smell in the hall closet or the stench in the house which would have been a major indicator there was pet damage. Another indicator that the tenant had pets was the pet feces in the backyard and based on the amount of feces in the backyard, it had to have been there for months. Here’s the kicker, the tenant was not authorized to have a pet and the property management company returned majority of the tenant’s deposit back  to the tenant! My client was now paying for all the damage and clean-up out of his pocket and the property management company refused to compensate him for their mismanagement!

If the property manager would have conducted property inspections at any point during the lease term, it’s highly likely they would have detected the tenant had a pet and prevented the pet damage before it became a big issue. According to my client, the property management company did not conduct any property inspections and the move-out report indicated the tenant left the property in good condition. I was beside myself on how they believed the tenant left the property in good condition based on the overall current condition of the home???

I tried to convince my client that not all property management companies mismanage properties and he should give Shelter Realty an opportunity to manage his property. We have a full time staff of property managers whom work together on the overall management of each and every one of the properties we manage. We conduct property inspections every 6 months which is documented on an iPad app that allows our field agents to take photos and embed them within the report, detailed notes and the tenant can even sign with a stylus or their finger. This inspection report can then be emailed directly to the landlord right from the field without the need to go back to the office to email.

Even though my client was impressed with how Shelter Realty uses technology to manage over 600 properties in the Las Vegas valley, he made the decision he no longer wanted to be a landlord. This is why hiring the right property management company is important. If you own an investment property, it’s imperative you interview multiple property management companies, ask questions and request to speak with a few of their current clients in order to get feedback on how they are managing their investment properties.

Shelter Realty is a Real Estate and Property Management Company specializing in the areas of Henderson, Las Vegas and North Las Vegas, NV. Feel free to give us a call at 702.376.7379 so we can answer any questions you may have.

Florida Tenant is Killed by Landlord During Eviction

In Winter Springs, Florida, a Landlord’s son was removing the tenant’s belongs from his parent’s property when the tenants showed up. The tenants had been served with eviction paperwork giving them until August 23rd to vacate the property. The male tenant and the landlord’s son got into an argument while the tenant’s girlfriend called the police. While she was on the phone with the police dispatcher she advised the landlord’s son had a pistol on his hip. A short time later as she spoke with the dispatcher, the landlord’s son allegedly drew the weapon and fired several shots at the male tenant and unfortunately he succumbed to his injuries later that day at the hospital. The landlord’s son was later arrested and charged with first degree murder, even though he’s claimed it was self defense. I’m not familiar with Landlord/Tenant law in Florida but I would assume the landlord’s son had no business removing the tenant’s belongings. According to the news article, the tenant had until August 23rd to vacate the property which leaves me to believe the landlord’s son violated the law by removing the tenant’s belongings prior to the eviction date. When landlords are not familiar with their state laws regarding Landlord/Tenant, they can unknowingly be violating their tenant’s rights. This is why it’s very important to be familiar with your state’s laws pertaining to Landlord/Tenant and if not,  you should hire a licensed property manager to manage your property. If you decide to manage your property without the use of a property manager and find you need to begin the eviction process, hire an eviction service that knows the laws. This also could prevent the landlord and tenant from any unnecessary confrontations during the servicing of the notice. If you are in need of a property manager, call Shelly Fryer with Shelter Realty at 702.376.7379 or if you need of an eviction service, call Brittany with Las Vegas Eviction Service at 702.279.6470.

Is Zillow Getting Into the Las Vegas Home Selling Business With ‘Instant Offers’?

It was just announced that Zillow launched a pilot program called ‘Instant Offers’ for home sellers in Las Vegas and Orlando. This programs allows for investors to submit an all cash offer directly to the seller through Zillow’s platform without the need of a real estate agent. In an effort to save face with real estate agents, Zillow will have its participating Premier Agents submit a comparative market analysis with the investor’s offer so the seller can decide if they want to accept the offer and close quickly, accept the offer and have the transaction managed by a real estate agent or hire a local real estate agent to list and sell their property.

Zillow will not be charging for this service for obvious reasons. If they were to charge for this service, Nevada law would require Zillow to be licensed as a real estate broker due to the fact they would be receiving compensation for selling real estate.

Zillow acquired DotLoop, a real estate transaction system, back in 2015 and ‘Instant Offers’ will utilize Dotloop’s transaction system to streamline the real estate transaction. I know I, like many other real estate agents wondered why Zillow would acquire an online real estate transaction system when they claim their platform is designed to connect buyers and sellers with real estate agents.

If the pilot program, ‘Instant Offers’ is successful, what’s stopping Zillow from becoming a real estate brokerage and taking a percentage of each sale? This is why I believe it’s just a matter of time before Zillow attempts to replace the real estate agent based on the following facts:

• Zillow dominates the online market share with Zillow.com, Trulia.com and RealEstate.com
• Zillow is now testing ‘Instant Offers’ with 15 Investors
• ‘Instant Offers’ will be streamlined with the use of DotLoop’s real estate transaction system
• Zillow can provide the home seller with a Zestimate instead of a comparative market analysis from a real estate agent.

I’m not the only one that believes Zillow is trying to replace real estate agents, Ben Kinney stated the following:

Zillow launches instant offers to potential sellers eliminating the agent for a 9% fee. Selling the home off the market with out the full exposure and opportunity to get the highest and best offer for your home. If this isn’t one step closer to all my agent friends and their families losing their careers and jobs and my clients not getting fair market value I don’t know what is.

I’m hoping with Zillow’s ‘Instant Offers’ announcement, real estate agents will now see that paying Zillow for leads is allowing Zillow to grow their market share, finance acquisitions and the development of new technology that will ultimately lead to the real estate agent being replaced.

586 Lairmont Place, Henderson Nevada: Remodel Project Update

The extensive remodel project at 586 Lairmont Place in MacDonald Highlands is now getting ready to proceed from the rough stages and onto the finish work. Level 5 drywall is currently being installed and expected completion of this stage is mid July 2016.

The ultra luxury market in Las Vegas is very strong. What is very appealing of this project is the home’s renovation is so extensive, the updates give the entire home the feeling that it is more like new construction than a resale project. With new-builds taking approximately two years from conception to completion, buyers can enjoy ownership of this home in only a couple of months instead of the long process of building from dirt.

Once completed, this 11,700 square foot modern contemporary home located on the 9th green of Dragon Ridge golf course will feature 4 bedrooms, 10 baths, executive office suite, casita, wellness spa, new custom pool, underground 10 car garage, 3,500 square foot roof deck, an entertaining dream.

Las Vegas and Henderson luxury home specialists should start lining up their buyers now with expected delivery time of this home arriving in early September 2016. Agents may contact Tony Sena with Shelter Realty at 702-376-7379.

Shelter Realty Represents Buyer in Purchase of 586 Lairmont Place, Henderson NV

Shelter Realty agent Paul Rowe acted as the buyer’s agent on the purchase of a 12,000 square foot custom home in the upscale neighborhood of MacDonald Highlands. The $1.7 million dollar sale on 586 Lairmont Pl, Henderson NV closed on November 30th, 2015.

Originally constructed in 2010, this property is set to be completely renovated and reinserted back into the Las Vegas real estate market by July 2016.

I interviewed Paul about the upcoming plans for this project and here were his comments about the sale as well as the impending renovation plans.

This was a very interesting purchase. MacDonald Highlands was hit particularly hard during the recession, but is coming back strong now. The home was originally completed in 2010 and eventually was foreclosed upon in 2013. A new owner took possession in 2013 but never occupied the property. They had a grand vision to expand the property even larger; however, they eventually decided not to pursue the renovation, but not before completely demo-ing the property down to the floor boards and studs throughout the entire property.

It was placed back on the market in 2015 in this unfinished condition, but being such a daunting project, the retail buyers weren’t biting and the initial pricing was too high for the investors. The new owners I represented came in and picked it up at a pretty good time.

The home really is going to be like a new home for whomever buyers it after the renovation. It was barely ever lived in and now it is being reworked from the top to bottom with new everything. The pool will be new, landscaping new. All the finishes and fixtures, new, low voltage electronics throughout as well.

I love the new floor plan. It maintains the large capacity as a high profile entertainment home but is laid out so efficiently, a family will feel right at home. It is amazing how the rooms are interconnected. When you’re in it, it feels like a grand house but you still know what is going on in other areas of the home unlike some cavernous homes I’ve been in before.

The views are phenomenal. This house has a 4000 square foot finished roof deck. I am not joking, there are clubs on The Strip that don’t have this kind of space. You can see the entire Las Vegas valley from up there.

The current developers are already proceeding on the renovation and delivery is expected in late June 2016. There are opportunities for the eventual resale buyer to come in earlier during the renovation if they wish, and to take the home in a different direction prior to its completion. This is something that would have to be negotiated but as building from dirt in MacDonald Highlands can easily take about 24 months, it is a great opportunity to have like new construction that can be ready in only 4-5 months.

If You Can’t Sell Your Las Vegas Home, Rent it

Shelter Realty has been contacted over the last month by several Las Vegas homeowners about listing their property for rent. The message has been very similar, my home is not selling and now I just want to rent it.

The Las Vegas Real Estate Market is changing and homes are not selling as quickly as they were a year ago.  Las Vegas home prices are up over the same period from last year but homes sales are down.  With the increased real estate inventory, homes are not selling and subsequently are sitting on the market vacant for a longer period of time.  To make matters worse, we are entering the holiday season when homes sales traditionally slow down.

If you are a Las Vegas seller and your property has been on the market for sale for over 90 days, I would recommend looking into placing your home on the market for rent.  Shelter Realty manages over 600 residential properties and are vacancy rates are below 5%.  By placing a renter in your property, you can minimize out of pocket mortgage costs while you wait for the sales market to shift.

For more information about our Las Vegas property management services, give us a call at 702.376.7379 or complete the form to the right to see if renting your home makes financial sense.

Immediate opening for full time Las Vegas Residential Property Manager/Field Coordinator.

This is a field position consisting of move-ins, move-outs, make readies and inspections. You must have reliable transportation and drivers license.

You must possess a Real Estate License and Property Manager Permit.  If you do not possess a real estate license and permit, please do not submit your resume!

We are looking for a self-motivated team player with superior customer service skills, able to multi-task, well organized and does not require constant supervision.

Requirements:

• Minimum 4 years residential property management experience
• Ability to tactfully address, negotiate and resolve issues with owners, tenants, and vendors
• Good communication skills (verbal and written)
• Competent computer skills
• Attention to detail

Compensation:

• $16 – $18 an hour depending on experience
• Mileage

Benefits:

• Medical/Dental/Vision

If you are interested in this position, please email your resume to info(@)shelterrealty.com.

Shelter Realty, Inc. is an Equal Opportunity Employer.

I receive calls from Yelp at least once or twice a month to sign up for their ad program for Business Owners but I have yet to sign up and for very good reason. As many property managers know, managing rental properties is a thankless job. It’s very rare you receive phone calls from landlords or tenants stating how happy they are with your services. It’s usually a tenant calling to notify you of some type of repair that is necessary or a repair that wasn’t completed to their satisfaction.  Many tenants believe property managers are at their beck and call and if a repair isn’t handled quickly enough or to their satisfaction, they won’t hesitate to place a negative review of your company on Yelp or threaten to place a negative review.

Am I worried about the negative reviews we have received? Not at all, as I know almost all the negative reviews are inaccurate.

Shelter Realty currently manages over 600 rental properties and have rented to thousands of tenants over the years and only have a few negative comments. There are just some tenants that no matter what you do, you will never make them happy.

The problem I have with Yelp reviews is that almost all our positive reviews aren’t displayed. You have to click on the link that states “other reviews that are not currently recommended” to view all our positive reviews from landlords who have shared their experience with Shelter Realty as their property manager. I asked the representative from Yelp why these positive reviews don’t display and the only answer I received is that it has to do with the algorithm. So my response to Yelp is:

Why would I pay to use your ad program and have my target clients (landlords) only see negative comments from tenants but none of  the positive reviews from my landlords?

I will continue to ask my clients who have advised us of their happiness with our services to take the time and share on Yelp but I would not recommend to any colleagues to pay for Yelp’s ad program until they fix their algorithm issues.

It seems like a simple term, “unit owner”, however the Nevada Real Estate Division was recently tasked with a request to formally define what a unit owner is. According to a newly drafted opinion provided by the Commission, the term “UNIT OWNER” has been clarified and defined as follows and is referenced in NRS 116.095 and NRS 116.093 as well as NRS 116.2105:

“A unit’s owner is any person who is considered an owner of real property by law. Real property interests must be transferred in writing. Therefore, a unit’s owner is a person or entity that can provide a written conveyance or other writing that transfers a unit to them. The written conveyance or other writing must be signed by the person transferring the unit. A unit’s owner is also a lessee of a unit if the written lease expires when the common interest community expires. An owner of an entity that is a unit’s owner is anyone who can provide the association with evidence of ownership of the entity regardless of the ownership percentage.”

Note:  A deed does not need to be recorded for ownership to be effective, the law only requires that any transfer of interest in real property be in writing, signed by the grantor and notarized.  *Draft Nevada Real Estate Division Advisory Opinion, November 20, 2013.

This, like many other definitions that we hear on a daily basis can be somewhat confusing. We have compiled a number of commonly used terms, like the one above, and provided an abbreviated version of the definitions of those terms for your reference on the Shelter Management Group website. If you have any questions, please feel free to contact a member of the Shelter Realty or Shelter Management Group (SMG) team, we would be happy to help.

*It is highly recommended that you review these definitions with those sections of NRS 116 mentioned by logging on here.

Shelter Realty, per our lease agreements, requires all tenants to purchase renter’s insurance.  Many tenant’s inquire as to why we require them to purchase rental insurance.  Laurie Yakubik with Farmer’s Insurance has provided the following information about the importance of having renter’s insurance.

HOW RENTERS INSURANCE HELPS COVER YOUR VALUABLES

Imagine a moment you’ve just returned home from a long day at work to find there’s been a fire. Everything you owned has been destroyed: your flat-screen TV, computer, furniture, books, game consoles, CDs, jewelry, collectibles and clothing. Where will you stay until your home is renovated? Who will pay to replace all your belongings? Not your landlord.

A Farmers renters policy can be the answer. It provides coverage to help you to replace your lost or damage items. If you suffer a covered loss, we’ll reimburse you for your lost or damaged items. And if the loss makes your home uninhabitable, we’ll also pay for the additional living costs for hotel, meals and related expenses.

Renters policies are very affordable, generally ranging from $12-$20 each month. For less then a dollar a day, you can have valuable insurance coverage!

BENEFITS

• Personal property coverage
• Personal liability coverage
• Additional living expenses

OPTIONAL COVERAGES

• Personal articles floater
• Jewelry, furs, fine arts

For more information on renters insurance, feel free to give Laurie Yakubik a call at 702-456-8119 or visit her website at http://www.farmersagent.com/lyakubik

Landlord Wants to Sell Las Vegas Investment Property, So What Happens With the Tenant?

I spoke with one of our property management clients today and he inquired about selling his Las Vegas home but he wanted to know if he had to wait till the tenant vacated the property before he could sell.  This was the second time I was asked this question in the last two weeks.  Any Nevada landlord has the right to sell their investment property whether the property is occupied by a tenant or not and the tenant is required to give the landlord reasonable access to show the property.

Usually, our tenants agree to cooperate with showings when they are notified the landlord has decided to sell the property but they do have numerous questions such as:

1. Do I have to move? No, you have a valid lease and the lease will transfer with the sale of the property.
2. Do I have to let people in to see the home?  Yes, our lease requires you to allow reasonable access to the property for showings to prospective buyers.
3. Am I required to have a lock box on the property? No, we understand that you don’t want strangers walking through your home when you aren’t present so all showings will be scheduled with you.
4. Can I buy the home?  Yes, as long as the owner accepts your purchase offer.

Occasionally we will get that tenant that states they don’t care if the owner wants to sell and they have the right to quiet enjoyment so they will not allow anyone access to the property.  At that point we will explain that their lease explicitly states they have to give the landlord reasonable access to show the property to prospective buyers.  Lastly, we will point out that NRS 118a.330 states the following:

A tenant shall not unreasonably withhold consent for the landlord peaceably to enter into the dwelling unit to exhibit the dwelling unit to prospective or actual purchasers, mortgagees, tenants, workers, contractors or other persons with a bona fide interest in inspecting the premises.

If the tenant still refuses to give access to the property, we will post a 24 hour notice to enter the property during normal business hours.  Luckily, we have never had to post a 24 hour notice to show a property to a prospective buyer as most of our tenants understand the owner has the right to sell their property and cooperate.

If you have any questions about selling your Las Vegas investment property or are in need of a property manager, give me a call at 702.376.7379.

Many Nevada landlords are not aware they have a responsibility to provide the tenant with an itemized accounting of their deposit within 30 days of the termination of tenancy.  If the landlord fails to return the tenants entire deposit or an itemized accounting of the deposit within 30 days, the landlord could be held liable by the courts for up to the full amount of the security deposit.

NRS 118A.242 states the following:

Upon termination of the tenancy by either party for any reason, the landlord may claim of the security or surety bond, or a combination thereof, only such amounts as are reasonably necessary to remedy any default of the tenant in the payment of rent, to repair damages to the premises caused by the tenant other than normal wear and to pay the reasonable costs of cleaning the premises. The landlord shall provide the tenant with an itemized written accounting of the disposition of the security or surety bond, or a combination thereof, and return any remaining portion of the security to the tenant no later than 30 days after the termination of the tenancy by handing it to the tenant personally at the place where the rent is paid, or by mailing it to the tenant at the tenant’s present address or, if that address is unknown, at the tenant’s last known address.

If the tenant disputes the itemized accounting statement in writing within 30 days of receiving the statement, a landlord cannot send the outstanding balance owed to a collection agency unless you obtain a judgement against the tenant.  This is why it’s very important to have a move-in condition report completed at the time of tenancy along with pictures to compare with the move-out report and pictures.  Keep in mind, a landlord can only hold the tenant responsible for damages to the premises, cleaning and any unpaid expenses during tenancy such as rent.

Whether you are accidental landlord or an investor, not knowing Nevada law can get you in big trouble.  If you decide not to hire a knowledgeable property manager, it’s imperative you take the time to familiarize yourself with NRS 118A to minimize future legal issues.

Not knowing or understanding Nevada landlord/tenant law is another reason why hiring a property management company to handle the management of your investment property makes sense.  To discuss the management of your investment property, give Shelter Realty a call at 702.376.7379 or email us at info @ shelterrealty.com.